Invoice Rejection Rate
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Category:  
Operational

Measures the percentage of invoices rejected due to discrepancies or errors in billing.

What it Measures ?

Percentage of invoices that get rejected.

Relevant StakeHolders 

Accounts Payable, Finance Ops

In-depth Use Case / Real-world Example

A company producing consumer electronics calculates Invoice Rejection Rate by tracking how many invoices are rejected due to incorrect quantities, prices, or terms. If the company receives 1000 invoices and rejects 50 due to errors, the rejection rate is 5%. Reducing invoice rejection rate can improve supplier relationships, reduce administrative workload, and speed up payment processing.

KPI Definition

Business Value

Movement Direction

Sample Formula

Rejected Invoices / Total Submitted Invoices

Should Aim For
1
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