Measures the extent to which available service contracts are being used. This KPI shows how effectively your organization is using ex

What it Measures ?

How many contracts are actively used.

Relevant StakeHolders 

Account Managers, Finance

In-depth Use Case / Real-world Example

In manufacturing, companies often sign service contracts for equipment maintenance or support. If a contract allows for 100 service visits annually but only 60 are utilized, the utilization rate is 60%. Low usage could indicate underperformance, poor planning, or service gaps. High utilization ensures the company is getting full value from its contracts. It also helps avoid ad hoc service expenses by staying within agreed terms. Monitoring this metric allows organizations to reassess contract structure, plan maintenance better, and avoid reactive repairs.