Assesses how effectively technicians are assigned to service jobs to reduce idle time and improve productivity.

What it Measures ?

How well technician schedules are optimized.

Relevant StakeHolders 

Workforce Planning, Field Ops

In-depth Use Case / Real-world Example

Good scheduling ensures that the right technician is dispatched at the right time with the right skillset. For example, if a company has 20 technicians but only 12 are actively engaged daily due to inefficient planning, valuable time and money are being wasted. Improving scheduling efficiency ensures more tasks are completed per day, reduces travel or waiting time, and boosts overall service productivity. Proper scheduling tools or AI-driven dispatch systems can play a big role in optimizing this metric.