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PRODUCT
Turn Service Data into Loyalty, Speed, and Revenue
Improve resolution time, reduce repeat complaints, and drive customer satisfaction with customer service analytics software that unifies all your service data.
Experience real-time service analytics tailored for high-impact support teams.
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INSIA isn’t just another dashboard—it’s your intelligent customer analytics service command center for field support, ticketing, and service performance. Designed for business users, INSIA consolidates scattered ticket, feedback, and warranty data from CRMs and service tools into a single, real-time view.
Track key service metrics like average resolution time, first-call resolution, complaint trends, repeat issues, and customer NPS — all in one place. With built-in workflows, predictive insights, and automated alerts, INSIA empowers service leaders to resolve faster, reduce escalations, and boost customer experience at scale.
Service Challenges That Drain Efficiency and Impact CX
Service leaders often struggle with recurring challenges that affect efficiency, increase costs, and hurt customer experience. Without the right service analytics, operations become reactive instead of proactive.
INSIA eliminates these service inefficiencies by delivering a unified, AI-powered analytics layer across customer support, field service, and warranty operations.
Turn Service Bottlenecks Into Speed, Satisfaction, and Upsell Opportunities
INSIA isn’t just a reporting tool — it transforms customer service by removing inefficiencies across ticketing, field operations, and customer success.
Ticket Resolution TAT Tracker
Support resolutions taking too long?
INSIA monitors average ticket resolution time by category, agent, and region—helping you identify SLA breaches and reduce turnaround time.
Repeat Ticket Identifier
Facing recurring complaints on the same issue?
INSIA flags duplicate and reopened tickets, uncovering product and process gaps that drive repeat issues.
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Top Complaint Category Dashboard
Not sure what’s driving service volume?
INSIA analyzes different tickets to highlight top complaint categories. This enables trend tracking, prioritization of high-impact issues, and proactive measures to cut down repetitive complaints.
Field Visit Planner
Technician dispatches creating inefficiencies?
INSIA clusters service requests, suggests optimized routing, and improving first-time fix rates. The result: lower field costs, faster service cycles, and happier customers.
Customer Support NPS Tracker
Missing out on customer feedback data?
INSIA captures CSAT/NPS post-resolution and connects it to agents, issues, and resolution outcomes—so you can close the loop and boost satisfaction.
Upsell & Cross-Sell Opportunity Finder
Struggling to turn support into sales?
INSIA analyzes service interaction data, past purchases, and resolution history using service analytics tools—helping your team identify upsell and cross-sell opportunities during support conversations to drive revenue while boosting customer satisfaction.
Built for How Real Service Teams Operate
INSIA is a no-code Service Analytics platform that unifies fragmented ticketing, field service, feedback, and warranty data into one intelligent view.
Built for fast-paced service environments, INSIA simplifies how CX, support, and field teams access insights—without depending on IT or analysts.
Get complaint trend analysis, NPS tracking, repeat ticket insights, part usage data, and field visit routing in one place. INSIA integrates seamlessly with tools like Salesforce, Zendesk, Freshdesk, Zoho Desk, and your internal service tools and CRMs to centralize service data and power smarter actions.
Explore the service analytics platform built for customer-first, efficiency-driven teams
Book a Demo
Your Service Analytics Toolkit All in One Platform
INSIA delivers AI-powered tools that help service leaders reduce resolution time, improve SLA compliance,
and enhance the customer experience without relying on manual effort or scattered tools.
Schedule a demo to experience real-time service analytics tailored to your customer support and field operations.
Achieve Tangible ROI with Service Analytics
INSIA transforms how service teams operate—reducing delays, improving SLAs, and creating measurable value across the customer journey.
35%
Faster Ticket Resolution
Track bottlenecks and automate insights to meet SLAs with speed and precision.
50%
Reduction in Repeat Tickets
Detect recurring complaints early and drive root-cause improvements in process and product.
80%
Increase in AMC Retention & Upsell Opportunities
Leverage service data to drive revenue with smarter renewals and customer targeting.
INSIA drives results that matter to service leaders.
Discover how INSIA can help your business achieve these outcomes.
Discover how INSIA can help your business achieve these outcomes.
Unifying Service Operations: From Fragmented Data to Faster Resolutions
Reduce turnaround time, boost first-call resolution, and capture every customer signal all on one platform.
INSIA empowers service and CX leaders to move from reactive support to proactive, AI-powered service analytics data-led operations.
Unified Service Analytics
Eliminates manual consolidation of service tickets, field visits, and customer feedback data.
Empowers business users to define and apply custom service performance logic for accurate measurement.
Empowers business users to define and apply custom service performance logic for accurate measurement.
Guided Search Bar
Quickly explore customer support analytics across customers, regions, and support channels.
Enables faster issue resolution with intelligent, context-aware search capabilities.
Enables faster issue resolution with intelligent, context-aware search capabilities.
AI-Powered Automated Insights
Identifies recurring complaints, warranty risks, and service bottlenecks automatically.
Delivers actionable customer experience insights to improve satisfaction and service efficiency.
Delivers actionable customer experience insights to improve satisfaction and service efficiency.
Advanced Analytics
Provides predictive, prescriptive, and diagnostic analytics for end-to-end service management.
Supports SLA adherence, resource allocation, and proactive problem-solving.
Supports SLA adherence, resource allocation, and proactive problem-solving.
Plug and Play KPIs and Dashboards
Pre-built service performance dashboards and interactive visualizations ready for immediate deployment.
Monitors performance across field service, support tickets, and customer satisfaction metrics with rich service data visualization.
Monitors performance across field service, support tickets, and customer satisfaction metrics with rich service data visualization.
Ready to Transform Your Service Operations?
Don’t just manage service elevate the experience.
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With INSIA’s advanced service analytics platform, unlock the power of AI-driven analytics, real-time visibility, and measurable service improvements.
See how service leaders are reducing escalations, improving SLAs, and enhancing customer satisfaction using the best service analytics software for data-driven decision-making.
FAQs—Your Questions, Answered
What is INSIA’s Service Analytics solution designed for?
INSIA’s Customer Service Analytics Software helps organizations monitor ticket resolution, field service efficiency, customer satisfaction, and support performance—all in one unified platform.
What kind of service data can INSIA integrate with?
INSIA integrates data from CRMs, ticketing platforms (like Zendesk, Salesforce, Zoho Desk, Freshdesk), field service tools, warranty systems, and feedback forms to provide complete analytics in customer service.
Can INSIA track SLA performance and ticket turnaround times?
Yes. INSIA tracks ticket resolution TAT, SLA breaches, and first-call resolution metrics by category, agent, or region—helping teams proactively improve performance with unified customer service analytics.
How does INSIA help reduce repeated or reopened tickets?
INSIA identifies duplicate or reopened tickets and highlights root causes—enabling teams to resolve the issue at its source rather than just address symptoms, improving efficiency through advanced customer analytics services.
Can I track and improve customer NPS and CSAT with INSIA?
Absolutely. INSIA automatically captures post-resolution feedback (NPS/CSAT) and connects it to agents, complaint types, and product categories for targeted improvement—making it a powerful customer service analytics platform.
Does INSIA help field service teams?
Yes. INSIA enables field engineers to quickly search and access product SOPs, manuals, and related documents on the go. By providing instant, context-aware guidance, it helps engineers resolve issues faster, reduce errors, and improve first-time fix rates.
How does INSIA support warranty and AMC analytics?
INSIA tracks warranty claims and AMC data by product, region, or customer, offering early warnings for churn and identifying service-to-sales opportunities through actionable analytics in customer service.
Can the platform be customized for our service workflows?
Yes. INSIA is fully configurable with custom KPIs, dashboards, and filters—tailored to your specific service models, processes, and goals.
Is INSIA a no-code platform? Will my team need technical help?
INSIA is built for business users. With a no-code interface, self-serve dashboards, and guided customer service analytics, your team won’t need technical expertise to use it effectively.
What kind of support or training is provided?
INSIA offers onboarding assistance, in-app training videos, dedicated customer success support, and a helpdesk to ensure smooth adoption of its customer analytics services.
Get hands-on with INSIA and experience the impact of service analytics firsthand.
Talk to a Service Analytics Expert | Share your service challenges and get tailored, data-driven solutions. Email us at: hello@forty4hz.com
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