Tracks how many service tickets are closed by each technician within a set time frame.

What it Measures ?

How many tickets each tech handles.

Relevant StakeHolders 

Workforce Managers

In-depth Use Case / Real-world Example

For example, if a technician resolves 40 tickets in a month, that’s their productivity number. This KPI helps assess workload distribution, technician efficiency, and staffing needs. A consistently low number may indicate bottlenecks, excessive travel time, or skill mismatches. A high number with quality performance reflects high efficiency. Managers use this to balance workloads and optimize technician output without compromising service quality.