Measures the percentage of customer orders that are completely filled on the first shipment.

What it Measures ?

Shows how many orders were completed without delay.

Relevant StakeHolders 

Order Management Lead, Customer Ops

In-depth Use Case / Real-world Example

A company manufacturing industrial tools tracks Order Fill Rate Analysis by evaluating how many customer orders are completely fulfilled on the first shipment, without requiring backorders. For example, if the company fulfills 800 out of 1000 orders correctly and fully on the first try, the fill rate is 80%. A higher rate indicates efficient operations and reduces the need for follow-up shipments.