Identifies repeat issues that occur frequently in service requests.

What it Measures ?

How many service issues happen repeatedly.

Relevant StakeHolders 

QA, Support Teams

In-depth Use Case / Real-world Example

This KPI reviews patterns in service tickets to highlight recurring problems. For example, if a cooling unit in a production line fails every three weeks, it may indicate a design, maintenance, or installation flaw. Manufacturing teams can use this insight to redesign parts, improve training, or enhance preventive maintenance protocols, ultimately reducing service workload and improving uptime.