Measures the percentage of service orders that are completed on time and within scope.

What it Measures ?

How many service jobs we finished.

Relevant StakeHolders 

Ops Managers, Fulfillment Team

In-depth Use Case / Real-world Example

Service Order Completion Rate calculates the proportion of service orders fulfilled within the agreed-upon timeframe. For example, if 95 out of 100 service orders are completed on time, the rate is 95%. This KPI helps assess operational efficiency. In manufacturing, where timely service or maintenance is crucial, a high completion rate ensures minimal disruptions and operational efficiency.