Service KPIs
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Above 3 Days Open SR Demo
Above 3 Days Open SR Demo
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The percentage of field visits where electronic device entry was done

What it Measures ?

Relevant StakeHolders 

Why it Matters ?

In-depth Use Case / Real-world Example

KPI Definition

Above 3 Days Open SR refers to service requests (SR) that have remained unresolved or open for more than three days. This metric typically indicates the efficiency and effectiveness of the service team in addressing customer issues promptly.

Business Value

Tracking the above 3 days open SR helps service managers foucs on the service request that havent been attended to in a few days

Movement Direction

Sample Formula

COUNT (SRN)

Should Aim For
1
This metric should move down ie., decrease with time. As it is an indicator of service requests being resolved in time
2
3
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