Analyzes profit margins across different service types, regions, or customer segments.

What it Measures ?

Which service areas make the most profit.

Relevant StakeHolders 

Finance, Business Strategy

In-depth Use Case / Real-world Example

This KPI allows teams to evaluate which segments of the service business generate the most profit. For instance, breakdown repair services might be less profitable than annual maintenance contracts. In manufacturing, this guides strategic investment decisions—focusing on high-margin services and optimizing or phasing out underperforming ones.