Tracks the frequency and type of service incidents over time to identify patterns.

What it Measures ?

How service issues are changing over time.

Relevant StakeHolders 

Analysts, Quality Team

In-depth Use Case / Real-world Example

Service Incident Trend Analysis looks at the number, type, and severity of service incidents over a specific period. For example, a rise in service incidents for a particular product might indicate a defect. This KPI is used to identify recurring issues and potential improvements in products or services. In manufacturing, such insights can guide preventive maintenance and product quality enhancements.