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Service KPIs
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Service Revenue Growth Rate

Production Schedule Adherence

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Category:  
Strategic

Measures the percentage increase in service-related revenue over a specific period.

What it Measures ?

How much service income has grown.

Relevant StakeHolders 

Senior Management, Service Strategy Team

Why it Matters ?

Tracks revenue growth from service offerings.

In-depth Use Case / Real-world Example

Service Revenue Growth Rate tracks how much revenue from services (such as maintenance, support, or consulting) has increased over time. For example, if a service department earned ₹10 lakhs in revenue last quarter and ₹12 lakhs this quarter, the growth rate is 20%. This KPI is vital for understanding the health and expansion of service offerings within a company. In manufacturing, where after-sales services like maintenance and repairs are critical, tracking this metric helps determine whether service-related revenue is growing in line with business objectives.

KPI Definition

Business Value

Movement Direction

Sample Formula

(Current Service Revenue - Previous Service Revenue) / Previous Service Revenue

Should Aim For
1
2
3
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