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Service KPIs
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Field Service Profitability

Production Schedule Adherence

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Category:  
Strategic

Measures the profit generated from field service operations after accounting for costs.

What it Measures ?

How profitable our on-site services are.

Relevant StakeHolders 

Field Service, Finance

Why it Matters ?

Tracks profitability of field service operations.

In-depth Use Case / Real-world Example

Field Service Profitability calculates how much profit is generated from on-site service activities (e.g., repairs, installations, and maintenance) after deducting associated costs, such as labor, parts, and travel expenses. For example, if field service operations generate ₹5 lakhs in revenue but incur ₹3 lakhs in costs, the profitability is ₹2 lakhs. This KPI helps assess the efficiency of field operations and can help identify areas to improve service delivery while maintaining profitability.

KPI Definition

Business Value

Movement Direction

Sample Formula

(Field Service Revenue - Field Service Costs) / Field Service Revenue

Should Aim For
1
2
3
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Tracks how consistently scheduled maintenance is performed on time as per plan.
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