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Service KPIs
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Mean Time to Repair (MTTR)

Production Schedule Adherence

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Category:  
Strategic

Measures the average time it takes to repair a product or equipment after a failure.

What it Measures ?

How long it takes to fix things.

Relevant StakeHolders 

Support Engineers, Field Service

Why it Matters ?

Reduces average repair times for customer satisfaction.

In-depth Use Case / Real-world Example

MTTR is calculated by dividing the total downtime from repairs by the number of repair incidents. For example, if a machine has been down for 100 hours over 5 incidents, the MTTR would be 20 hours. This KPI is crucial for measuring service efficiency. In manufacturing, reducing MTTR is vital to minimize production downtime and maintain operational efficiency. A lower MTTR indicates a faster, more effective response to failures.

KPI Definition

Business Value

Movement Direction

Sample Formula

Total Repair Time / Number of Repairs

Should Aim For
1
2
3
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