Tracks the total number of service-related issues or maintenance requests logged over a period.

What it Measures ?

How many service requests we get.

Relevant StakeHolders 

Support Teams, Ops

In-depth Use Case / Real-world Example

This gives a clear view of how often service support is needed. In a manufacturing setup, a rise in service requests may point to aging equipment, process flaws, or staff misuse. For example, if a factory logs 500 requests per month, teams can identify patterns—are most related to one machine? Or during night shifts? This metric helps in resource planning and identifying underlying root causes to reduce breakdowns and improve asset reliability.