Measures the percentage of customer orders fulfilled on time and in full.

What it Measures ?

How many customer orders we complete successfully.

Relevant StakeHolders 

Logistics Head, Customer Service

Why it Matters ?

Tracks on-time order fulfillment rates.

In-depth Use Case / Real-world Example

Order Fulfillment Rate evaluates a company's ability to meet customer demand by delivering orders accurately and on time. If a company fulfills 950 out of 1,000 orders correctly and on time, the order fulfillment rate is 95%. This metric is vital for customer satisfaction and loyalty, as it ensures customers receive their products as expected. A high fulfillment rate can be achieved by optimizing inventory management, production planning, and logistics.