Measures the average cost incurred to resolve a single service issue.

What it Measures ?

How much one service issue costs us.

Relevant StakeHolders 

Finance, Service Strategy

In-depth Use Case / Real-world Example

Cost per Service Incident is calculated by dividing the total service costs by the number of service incidents. For example, if ₹50,000 is spent to resolve 100 incidents, the cost per incident is ₹500. This KPI helps identify areas where service processes can be streamlined to reduce costs. In manufacturing, keeping the cost per service incident low is essential for maintaining profitable service operations.