Measures the percentage of customer complaints that are resolved satisfactorily.

What it Measures ?

How many complaints we resolved.

Relevant StakeHolders 

Support Teams, QA Managers

In-depth Use Case / Real-world Example

Customer Complaint Resolution Rate calculates how many customer complaints are resolved compared to the total number of complaints received. For example, if 90 complaints out of 100 are resolved, the resolution rate is 90%. This KPI is critical for assessing customer satisfaction and ensuring effective service. In manufacturing, where service quality can impact brand reputation, a high resolution rate shows a commitment to addressing customer concerns.