Measures the ability of the company to meet customer demands with timely deliveries and order accuracy.

What it Measures ?

Percentage of service level commitments met.

Relevant StakeHolders 

Customer Success Manager, Ops Manager

In-depth Use Case / Real-world Example

A company manufacturing medical equipment calculates Customer Service Level by tracking how often customer orders are delivered on time and without errors. For example, if the company fulfills 900 out of 1000 orders correctly and on time, the Customer Service Level is 90%. This KPI directly impacts customer satisfaction and retention.