Measures the efficiency of field service technicians in completing tasks.

What it Measures ?

How much field work gets done per hour.

Relevant StakeHolders 

Field Managers, Operations

In-depth Use Case / Real-world Example

Field Service Productivity tracks how much work (e.g., completed repairs, installations) is done by field service teams per unit of time. For example, if a technician completes 5 service jobs in 40 hours, the productivity is 0.125 jobs per hour. This KPI helps optimize the performance of service teams. In manufacturing, improving field service productivity ensures that repairs and maintenance are done efficiently, reducing downtime and improving customer satisfaction.