Indicates the percentage of service tasks completed within agreed timelines.

What it Measures ?

How often we deliver service on time.

Relevant StakeHolders 

Ops Managers, Field Teams

In-depth Use Case / Real-world Example

In manufacturing, machines often have SLAs (Service Level Agreements) for maintenance. If 80 out of 100 tasks are completed on time, the on-time delivery rate is 80%. Missing timelines impacts production schedules, customer commitments, and trust. This metric uncovers bottlenecks—like parts delays or understaffing—and drives continuous improvement. Improving on-time performance strengthens customer relationships and keeps plant operations running smoothly.