Measures the average time taken from service order initiation to completion.

What it Measures ?

How quickly services are delivered.

Relevant StakeHolders 

Operations, Service Managers

In-depth Use Case / Real-world Example

This KPI evaluates service efficiency by calculating the time between receiving a service request and completing it. For instance, if the average delivery time is 36 hours for machine maintenance, the team can benchmark performance and look for areas of delay. In manufacturing, shorter service delivery times lead to higher equipment availability and reduced downtime, boosting operational continuity.