Measures the profitability of services by calculating the percentage of profit generated from service revenue.

What it Measures ?

How much profit we make from services.

Relevant StakeHolders 

Finance Team, Operations Managers

In-depth Use Case / Real-world Example

Service Profit Margin is calculated by subtracting the service costs from the revenue and dividing by the service revenue. For example, if a service revenue of ₹10 lakhs costs ₹7 lakhs to provide, the profit margin is 30%. This KPI is important for assessing the efficiency of service operations. In manufacturing, where providing maintenance, repairs, or technical support can incur substantial costs, ensuring a healthy profit margin is crucial for maintaining sustainable service operations.