Tracks patterns and volume of warranty claims over time to identify product or service issues.

What it Measures ?

How warranty claims are changing over time.

Relevant StakeHolders 

QA, Support, Product Teams

In-depth Use Case / Real-world Example

This KPI analyzes how often customers claim warranties and the associated costs or reasons. For example, a sudden spike in claims for a specific product line may indicate a recurring defect or design flaw. Manufacturing teams can use this insight to proactively address problems before they impact brand trust or escalate service costs. It also supports improving product reliability and customer satisfaction.