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Supply Chain KPIs
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Customer Fill Rate

Production Schedule Adherence

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Category:  
Strategic

Measures the percentage of customer orders filled completely and on time.

What it Measures ?

Percentage of orders delivered on time and in full.

Relevant StakeHolders 

Customer Service Head, Logistics Manager

Why it Matters ?

Improves customer satisfaction and order fulfillment.

In-depth Use Case / Real-world Example

A company manufacturing footwear calculates Customer Fill Rate by tracking how many customer orders are fully filled and delivered on time. For example, if the company receives 500 customer orders and delivers 450 complete and on time, the Customer Fill Rate is 90%. High fill rates ensure that customers receive their orders without delays or issues.

KPI Definition

Business Value

Movement Direction

Sample Formula

(Orders Delivered On-Time / Total Orders) * 100

Should Aim For
1
2
3
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Outbound Freight Lead Time
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Inbound Freight Lead Time
Measures the time taken to receive goods from suppliers after shipment.
Production Plan Adherence
Measures the extent to which the production schedule is followed and completed on time.
Order Picking Accuracy
Measures the percentage of items picked correctly for customer orders.
Production Downtime
Measures the total time production is halted due to machine failure, maintenance, or other reasons.
First Pass Yield (FPY)
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Pick-and-Pack Cycle Time
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Work-in-Progress (WIP) Inventory Trends
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Return Rate (Defects/Quality Issues)
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