Measures the percentage of customer orders filled completely and on time.

What it Measures ?

Percentage of orders delivered on time and in full.

Relevant StakeHolders 

Customer Service Head, Logistics Manager

In-depth Use Case / Real-world Example

A company manufacturing footwear calculates Customer Fill Rate by tracking how many customer orders are fully filled and delivered on time. For example, if the company receives 500 customer orders and delivers 450 complete and on time, the Customer Fill Rate is 90%. High fill rates ensure that customers receive their orders without delays or issues.