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Supply Chain KPIs
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Order-to-Delivery Time (OTD)

Production Schedule Adherence

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Category:  
Operational

Measures the total time from when an order is placed to when it is delivered to the customer.

What it Measures ?

Time from order placement to delivery.

Relevant StakeHolders 

Order Management, Logistics

Why it Matters ?

Improves order delivery time and customer experience.

In-depth Use Case / Real-world Example

A company manufacturing medical equipment calculates Order-to-Delivery Time (OTD) by tracking the time from the customer order placement to final delivery. For example, if the company fulfills an order in 10 days, the OTD is 10 days. Reducing this time ensures faster service, leading to higher customer satisfaction.

KPI Definition

Business Value

Movement Direction

Sample Formula

Order Fulfillment Time - Order Placement Time

Should Aim For
1
2
3
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Outbound Freight Lead Time
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Inbound Freight Lead Time
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Production Plan Adherence
Measures the extent to which the production schedule is followed and completed on time.
Order Picking Accuracy
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Production Downtime
Measures the total time production is halted due to machine failure, maintenance, or other reasons.
First Pass Yield (FPY)
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Work-in-Progress (WIP) Inventory Trends
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Return Rate (Defects/Quality Issues)
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