Measures the profitability of sales within different customer segments.

What it Measures ?

Which type of customers bring most profit.

Relevant StakeHolders 

Sales Strategy, Finance Teams

In-depth Use Case / Real-world Example

Profitability by Customer Segment allows companies to identify which groups generate the highest profit margins. For example, a manufacturer may find that while both small and large customers contribute to overall sales, large customers tend to have lower profit margins due to volume discounts. This KPI helps identify areas where pricing models can be optimized, additional value-added services can be offered, or less profitable segments can be deprioritized. In manufacturing, understanding the margin contribution from each segment ensures that marketing and sales efforts are aligned with the most lucrative customers, improving overall profitability.