Measures the percentage of contracts that are successfully renewed by existing customers.

What it Measures ?

How many customers renew contracts.

Relevant StakeHolders 

Account Managers, CX Teams

In-depth Use Case / Real-world Example

Contract Renewal Rate tracks how well a company retains existing clients for continued business. For example, if a manufacturer has 100 contracts up for renewal and successfully renews 85, the renewal rate is 85%. This KPI is essential for businesses that rely on long-term contracts or subscriptions, as retaining customers is often more cost-effective than acquiring new ones. In manufacturing, where contracts may involve equipment maintenance or service agreements, high renewal rates can indicate customer satisfaction and trust. This KPI helps sales teams focus on building strong relationships to maximize contract retention.