Sales KPIs
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Returned Orders Percentage

Production Schedule Adherence

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Category:  
Operational

Measures the percentage of orders that are returned by customers.

What it Measures ?

How many orders get returned.

Relevant StakeHolders 

QA Teams, Sales Ops

Why it Matters ?

Highlights product quality or fulfillment issues that impact revenue and trust.

In-depth Use Case / Real-world Example

Returned Orders Percentage tracks the volume of returned goods compared to the total number of orders. For example, if 100 orders are placed and 10 are returned, the return rate is 10%. High return rates can signal issues with product quality, customer expectations, or fulfillment errors. In manufacturing, where products may be custom-made or specialized, returns can be costly and time-consuming. This KPI helps sales and customer service teams identify areas for improvement in product quality, order fulfillment, or customer communication.

KPI Definition

Business Value

Movement Direction

Sample Formula

(Returned Orders / Total Orders) * 100

Should Aim For
1
2
3
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