Measures the percentage of orders delivered to customers on time, complete, and without defects.

What it Measures ?

Percentage of orders delivered correctly and on time.

Relevant StakeHolders 

Logistics Manager, Customer Experience Head

In-depth Use Case / Real-world Example

A company manufacturing industrial valves tracks Perfect Order Rate by calculating the percentage of orders delivered without any issues (on-time, complete, and defect-free). For example, if the company delivers 1000 orders and 950 are perfect, the Perfect Order Rate is 95%. This KPI indicates how well the company meets customer expectations and is key to customer satisfaction and loyalty.